Terms & Conditions

By using YourTicket, you agree to use the platform responsibly and to comply with all applicable laws and event rules.

We charge a 5% service fee on successful ticket sales to support platform maintenance, security, support, and continuous service improvements.

Users are responsible for the accuracy of event information, ticket details, and payment validation. YourTicket may review or remove events that violate platform rules.

Ticket Settlement and Withdrawals

Ticket payments are processed by Paystack and are not available for immediate bank payout. After Paystack confirms a successful payment, the sale is recorded in the organizer's YourTicket wallet. Withdrawal requests are reviewed and processed during the morning payout run, once the relevant Paystack funds have settled.

Paystack settlement and bank posting times can vary. Eligible settlements are typically received on the next business day, but weekends, public holidays, account status, or bank processing may cause delays. YourTicket does not guarantee an exact credit time. Requested funds remain pending until the payout is completed; rejected requests are returned to the available wallet balance.

Organizers must ensure that the event, ticket inventory, and payout details are accurate. Ticket sales are final once a payment is completed.

For customer support, account issues, dispute concerns, or payment questions, contact our support team through the support page.